North product security

Software updates

North Building Technologies strongly advise that you keep North products up to date with the latest release of software or firmware.

North ObSys is updated on a regular basis with the latest software, interfaces, firmware, and documentation for our range of products including ObServer, Commander, and Zip. Details of updates and vulnerabilities are available on the release notes page.

To ensure that your North Commander is fully up to date with the latest firmware, use the Cloud Update feature. Refer to Updating Commander's Firmware in the Commander Manual.

Disclosure program

North is committed to customer safety and the ongoing security of our products. We allocate significant resources to identify and mitigate security vulnerabilities in the design phase of our products. In addition, we collaborate with security researchers and other users to fix and patch any identified vulnerabilities.

If you believe you have found a vulnerability please contact us via our disclosure programme by email at security@northbt.com.

When contacting us, please include: your contact information, any reference number, a technical description of the concern or vulnarability, details of any tools or code used, and any other relevant information.

We will acknowledge the receipt of any security issues reported as soon as possible, providing regular updates while we investigate them.